All patients are asked to complete and submit our screening form at least 24 hours prior to scheduled appointments at Niagara-on-the-Lake Dental.
Frequently Asked Questions (FAQ)
Find answers to questions that are frequently asked by patients regarding our COVID-19 patient screening and safety precautions.
What will happen if I answer 'yes' to one or more of the questions in the COVID-19 patient screening form (e.g. patient has been exposed to a sick family member)?
By law, we will be required to postpone your dental appointment until you have been tested for COVID-19. For more information regarding how to get tested, please contact your health care provider or call the Niagara Region Public Health Info-Line at 905-688-8248, press 7 then press 2, or chat online.
What is Niagara-on-the-Lake Dental doing to help ensure the health and safety of patients?
We have several patient protocols in place to ensure your health and safety during your dental appointment:● Call our office upon arrival, and wait in your car until a member of our staff calls you into the office.● Put on your own mask before entering the office. ● Do not wear your own gloves into the office. ● Use hand sanitizer when you enter the office.● Only patients who have scheduled appointments are permitted in the office.● We will ask you COVID-19 screening questions when you enter the office.● We will measure your temperature using a non-contact thermometre upon entering the office.● Note that our regular waiting room is currently not accessible to patients.● Maintain 6 feet (2 metres) of distance from other patients at all times.● Extra time is needed for enhanced disinfection between patients.● Reschedule if anyone in your home has been sick within the last 2 weeks.
What should I do upon arriving at the dental office?
Call our office at 905-468-3009 upon arrival, and wait in your car until a member of our staff calls you into the office for your appointment.
What protective equipment should I wear before entering the dental office?
Please bring your own mask and put it on before entering the office. You do not need to bring gloves — we will provide you with surgical gloves.
Do I need to wear my own gloves into the dental office?
You do not need to bring gloves — we will provide you with surgical gloves to wear during your dental appointment.
How do you screen patients for COVID-19?
We ask all patients to complete and submit our screening form at least 24 hours prior to scheduled appointments at Niagara-on-the-Lake Dental. We also ask patients to answer COVID-19 screening questions upon entering the office.
When should I submit the COVID-19 patient screening form?
We ask all patients to complete and submit our screening form at least 24 hours prior to scheduled appointments at Niagara-on-the-Lake Dental.
Do you check patients' temperatures before dental appointments?
Yes, we will measure your temperature using a non-contact thermometre upon entering the office.
Can I be accompanied by a family member or a friend upon entering the dental office?
Please note that only patients who have scheduled appointments are permitted in the office. If you have a special circumstance requiring the accompaniment of a parent, guardian, or caregiver with the patient, please inform us 24 hours in advance of the patient's appointment by phoning us at 905-468-3009.
Can a family member wait for a patient in the office reception area?
Please note that our regular waiting room in the office reception area is currently not accessible to anyone other than our staff. Patients are required to wait in their vehicles or outside of the dental office until they are instructed by our staff to enter the office.
How often do you disinfect the dental office?
We thoroughly disinfect every dental operatory after every patient. Therefore, extra time is needed for enhanced disinfection between patients.
How safe is the air for patients in the dental office?
We've installed medical-grade air purification systems in every operatory. These filtration units continually purify the air, killing airborne contaminants, and viruses, including the novel coronavirus — all part of keeping you healthy and safe while we take care of your smile.
How do you filter and clean the air in the dental office?
We use Aeris and Surgically Clean Air filters help to sterilize the air in our clinic. Zinc mineral and silver ion filters remove bio-aerosols, odours, gasses, disinfectants, particulates, molds, fungi, bacteria, and kills viruses from aerosols (including the coronavirus).
How safe is the air when filtered?
To ensure your safety at our clinic, the 0.1μm H-14 HEPA air filters we use eliminate 99.995% of airborne pollutants — including the novel coronavirus — which can spread disease and endanger sensitive lungs.
How often is the air filtered?
The air in our dental clinic is thoroughly filtered 30 to 35 times per hour, helping to ensure it's contaminant-free all day long. Rest assured that you can breathe safely while we care for your oral health.